At RoboxCraft, we strive to provide our customers with high-quality robotic products and components. We want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, we offer a straightforward refund and return process.

1. Returns

  • Eligibility for Returns:

    • Returns are accepted within 7 days of receiving the product.
    • Products must be unused, in the original packaging, and in the same condition as when you received them.
    • Any product that has been altered, damaged, or has missing parts is not eligible for return.

  • How to Return:

    • Please contact our customer support team at [support@roboxcraft.com] to initiate the return process.
    • We will guide you through the return procedure and provide you with a return shipping label (if applicable).

2. Refunds

  • Eligibility for Refunds:

    • Refunds will be issued if the returned product is in its original, unopened, and unused condition.
    • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong product sent, defective product).

  • Processing Refunds:

    • Refunds will be processed within 7-10 business days after receiving the returned product.
    • The refund will be issued to the original payment method used at the time of purchase.

3. Defective or Damaged Products

  • If you receive a defective or damaged product, please notify us within 48 hours of receiving the product. We will offer you the option of a replacement or full refund.
  • We may request photos of the damaged or defective product to process your claim.

4. Non-Returnable Items

  • Certain items, such as customized or clearance products, are non-returnable.
  • If you have questions about whether a product can be returned, please contact us before purchasing.

5. Exchanges

  • We currently do not offer direct exchanges. If you wish to exchange an item, you must return the original product and place a new order for the replacement.

6. Shipping Costs

  • Customers are responsible for the return shipping costs, except in cases where the return is due to our error (e.g., incorrect or defective items).
  • We recommend using a traceable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive the returned item.

7. Contact Information

  • For any questions or concerns regarding returns or refunds, please contact our customer support team at: